- Proudly Serving Southern Utah
Welcome to Cox Climate Control. These Terms & Conditions (“Terms”) govern your use of coxhvacr.com (the “Website”) and your interactions with Cox Climate Control (“Cox Climate Control,” “we,” “us,” or “our”).
By accessing or using this Website, submitting a service request, requesting an estimate, or otherwise engaging with our services, you agree to these Terms.
If you do not agree with these Terms, please do not use this Website.
Cox Climate Control provides heating, ventilation, air conditioning (HVAC), and refrigeration services to residential and commercial customers in Southern Utah.
Our services may include:
Air conditioning installation, replacement, maintenance, and repair
Mini split installation
Heating system installation, maintenance, and repair
Refrigeration installation, replacement, maintenance, and repair
HVAC diagnostics and troubleshooting
Preventive maintenance
Emergency HVAC services
Other related HVAC and refrigeration services
Service availability may depend on location, equipment, scheduling, technician availability, weather, parts availability, and other circumstances.
You may use this Website only for lawful purposes.
You agree not to:
Use the Website in violation of applicable laws or regulations
Attempt to gain unauthorized access to the Website, servers, accounts, or systems
Introduce viruses, malware, malicious code, or other harmful technology
Interfere with the operation or security of the Website
Scrape, copy, reproduce, or exploit Website content without permission
Submit false, misleading, fraudulent, or unauthorized service requests
Impersonate another person or misrepresent your identity or authority
We may restrict or terminate access to the Website if we reasonably believe it is being misused.
Submitting a contact form, requesting service through the Website, calling us, or otherwise contacting Cox Climate Control does not guarantee an appointment or establish a binding service agreement.
Appointments are subject to confirmation and technician availability.
We may contact you by phone, email, or other contact method you provide to:
Confirm appointments
Discuss your HVAC or refrigeration needs
Provide scheduling updates
Request additional information
Discuss estimates or recommendations
Provide service-related communications
Customers are responsible for providing accurate contact, property, and equipment information.
Any estimate, quote, or pricing information provided by Cox Climate Control is based on the information and conditions reasonably available at the time of evaluation.
Unless otherwise stated in writing, estimates are not guaranteed final prices.
The final cost may change if we discover:
Hidden or inaccessible damage
Previously unidentified equipment problems
Electrical, plumbing, structural, ventilation, or code-related issues
Additional labor requirements
Additional parts or materials needed
Unsafe site conditions
Changes requested by the customer
Conditions that could not reasonably have been identified during the initial inspection
If additional work is required, we will make reasonable efforts to explain the situation and obtain customer authorization before performing significant additional work.
A written proposal or service agreement may contain additional terms specific to the project. If there is a conflict between these Website Terms and a signed written agreement, the signed agreement will control with respect to that service.
HVAC and refrigeration systems can involve interconnected mechanical, electrical, ventilation, refrigerant, and control components.
Our technicians will use professional judgment and reasonable diagnostic methods to identify equipment problems.
However, some problems may not be apparent until equipment is disassembled, repaired, tested under operating conditions, or additional components are evaluated.
A diagnostic visit does not guarantee that every existing or potential problem with a system will be identified.
Customers agree to provide reasonable and safe access to the property and equipment requiring service.
Before an appointment, customers should ensure that:
Technicians can safely access the equipment
Work areas are reasonably clear of obstructions
Pets are secured when necessary
Children and unauthorized individuals remain away from active work areas
Relevant property or equipment information is disclosed
Known hazardous conditions are communicated to us
Appropriate authorization has been obtained from the property owner when applicable
Customers are responsible for obtaining landlord, property owner, association, or other third-party approval when such approval is required.
Cox Climate Control reserves the right to pause, postpone, modify, or decline work if our technicians encounter conditions that may create a safety hazard.
Examples may include:
Unsafe electrical conditions
Structural instability
Hazardous substances
Mold or contamination
Unsafe attic or crawlspace access
Aggressive animals
Extreme environmental conditions
Unauthorized modifications to equipment
Conditions that violate applicable building or safety requirements
Additional work may be required before HVAC or refrigeration work can safely proceed.
Replacement parts, equipment, and materials may be subject to manufacturer availability.
Where an exact replacement is unavailable, we may recommend a comparable or compatible alternative.
Product specifications, models, availability, and pricing may change without notice.
We are not responsible for manufacturer shortages, supply-chain delays, discontinued products, shipping delays, or circumstances outside our reasonable control.
Payment terms will be provided through the applicable estimate, invoice, proposal, or service agreement.
Unless otherwise agreed in writing, customers are responsible for payment for authorized services, labor, equipment, parts, materials, applicable taxes, and other approved charges.
Failure to make payment when due may result in:
Suspension of additional work
Cancellation of future appointments
Collection activity
Other remedies permitted under applicable law
Additional payment terms contained in a written estimate, proposal, invoice, financing agreement, or service contract will also apply.
Cox Climate Control may make third-party financing options available for qualifying customers.
Financing is subject to:
Credit approval
Eligibility requirements
Terms established by the financing provider
Applicable interest rates and fees
Separate financing agreements
Cox Climate Control does not guarantee approval for financing.
When financing is provided through an independent third party, that provider’s terms, privacy policy, lending requirements, and agreements will govern the financing relationship.
Customers should carefully review all financing terms before accepting an offer.
From time to time, Cox Climate Control may offer promotions, rebates, discounts, referral incentives, or special offers.
Unless otherwise stated:
Offers may be available for a limited time
Eligibility requirements may apply
Offers may not be combined with other promotions
Certain equipment, services, or customers may be excluded
Offers may be changed or discontinued as permitted by law
Manufacturer or utility rebates may be subject to separate third-party requirements
An advertisement does not guarantee eligibility for a specific discount, rebate, or promotion.
Specific offer terms provided with a promotion will control over this general section.
We understand that plans can change.
Customers should contact us as soon as reasonably possible if an appointment needs to be canceled or rescheduled.
Cox Climate Control may also need to reschedule appointments due to:
Emergency service calls
Weather conditions
Technician availability
Equipment or parts delays
Safety concerns
Circumstances outside our reasonable control
We will make reasonable efforts to communicate scheduling changes promptly.
Any project-specific cancellation, deposit, restocking, or special-order terms included in a written proposal or service agreement will apply to that project.
References to emergency, prompt, fast, same-day, or priority HVAC service do not constitute a guarantee of a specific arrival or completion time unless expressly confirmed in writing.
Response times can be affected by technician availability, call volume, traffic, weather, parts availability, location, and the nature of existing service calls.
If you believe there is an immediate danger involving fire, gas, carbon monoxide, electricity, or another life-threatening emergency, leave the affected area when appropriate and contact the appropriate emergency services or utility provider.
The Website should not be used as a substitute for emergency services.
Cox Climate Control is committed to customer satisfaction and aims to provide high-quality HVAC and refrigeration services.
If you believe there is a problem with work performed by Cox Climate Control, please contact us promptly and provide us with a reasonable opportunity to inspect the issue and, where appropriate, correct work covered by our service commitment.
The satisfaction guarantee does not necessarily cover problems caused by circumstances outside the work performed by Cox Climate Control, including:
Customer misuse or neglect
Work performed or modified by another contractor or third party
Pre-existing conditions
Failure of unrelated components
Manufacturer defects
Improper maintenance
Power surges or electrical problems
Property damage unrelated to our services
Events outside our reasonable control
Any specific written warranty or guarantee provided for a particular service or installation will govern that work.
Certain equipment, components, or replacement parts may be covered by warranties provided by their manufacturers.
Manufacturer warranties are separate from any workmanship warranty provided by Cox Climate Control.
Customers may be required to:
Register equipment
Maintain proof of purchase
Follow manufacturer maintenance requirements
Meet other warranty conditions
Manufacturer warranty claims remain subject to the manufacturer’s terms, exclusions, and approval.
Statements regarding energy efficiency, utility savings, equipment performance, estimated operating costs, or potential rebates are estimates unless expressly guaranteed in writing.
Actual results can vary depending on factors such as:
Building construction
Insulation
Weather
Thermostat settings
Equipment usage
Existing ductwork
Maintenance practices
Utility rates
Occupancy patterns
Cox Climate Control does not guarantee a specific amount of energy or utility savings unless expressly stated in a signed written agreement.
We make reasonable efforts to keep information on the Website accurate and current.
However, we do not guarantee that all Website information will always be complete, accurate, current, or error-free.
Website content may include information regarding:
Services
Pricing
Promotions
Equipment
Rebates
Availability
Service areas
Financing
Technical information
Such information may change without notice.
Website content is provided for general informational purposes and should not replace an on-site professional evaluation.
The Website may contain links to third-party websites, financing providers, social media services, review platforms, manufacturers, mapping services, or other external resources.
These third parties operate independently from Cox Climate Control.
We do not control and are not responsible for third-party:
Websites
Products
Services
Content
Security practices
Privacy practices
Terms and conditions
Your use of third-party services is subject to their own terms and policies.
Unless otherwise stated, the Website and its original content, including text, graphics, branding, logos, images, layouts, and other materials, are owned by or licensed to Cox Climate Control and are protected by applicable intellectual property laws.
You may view Website content for personal and informational purposes.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from Website content without prior written permission, except where permitted by law.
The Website is provided on an “as available” basis.
To the fullest extent permitted by applicable law, Cox Climate Control does not warrant that:
The Website will always be available
Website access will be uninterrupted
All information will always be error-free
The Website will be free from all technical issues or harmful components
Nothing in these Terms excludes warranties or protections that cannot legally be excluded.
To the fullest extent permitted by applicable law, Cox Climate Control will not be liable for indirect, incidental, consequential, special, or punitive damages arising solely from use of or inability to use this Website.
Liability relating to HVAC or refrigeration services will be governed by applicable law and any written estimate, proposal, warranty, invoice, or service agreement associated with the work.
Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by law.
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the Website, violation of these Terms, or infringement of another person’s rights.
This provision does not require customers to indemnify Cox Climate Control for liability that cannot legally be transferred or waived.
Your use of this Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect information.
By using the Website, you acknowledge that you have had an opportunity to review the Privacy Policy.
These Terms will be governed by and interpreted according to the laws of the State of Utah, without regard to conflict-of-law principles.
To the extent permitted by applicable law, legal proceedings relating to these Terms or use of the Website will be brought in an appropriate court located in Utah.
Nothing in this section removes rights that consumers may have under applicable federal or state law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
Failure by Cox Climate Control to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.
We may update these Terms periodically to reflect changes in our:
Website
Services
Business practices
Technology
Legal obligations
When changes are made, the “Last Updated” date at the top of this page will be updated.
Continued use of the Website following publication of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.
If you have questions regarding these Terms & Conditions, please contact:
Cox Climate Control
2376 Red Cliffs Drive
STE 350B
St. George, Utah 84790
Email: coxclimate@gmail.com
Phone: 435-862-3642
Website: coxhvacr.com
License #: 13786146-5501
Fill out this form to schedule service or contact us about anything else we may be able to help you with.